Shipping & Delivery


Shipping & Delivery

Courier Service

Your parcels are delivered using the following national courier services POSLAJU MALAYSIA
Expected delivery period taken 2-4 working days (Depend on Location)

Poslaju

Courier Policy

  • All orders will be processed on a daily basis on business days (Monday to Friday).
  • The daily cut off time for order processing will be 3pm for next delivery. Anyhow we will do our best to process the orders accordingly so that it can to be posted as soon as possible.
  • In the event of technical or resources issue, BBW reserve the right to delay your delivery order without prior notice.
  • Any shortage of purchase after order confirmation, our customer service shall contact you immediately.
  • Once we ship your parcel, we will update the tracking number via your email or you may log in to MY ACCOUNT before end of the day. It might be slightly delay for the delivery during peak season such as Hari Raya, Chinese New Year and public holidays. You may check the delivery status via Poslaju webpage or you may call us for assistance. .
  • Any returned parcel from Poslaju to us for reasons such as wrong / incomplete address, the number cannot be contacted or parcel has not be attended, additional shipping costs (RM10) for resending the parcel will be bear by the customer.
  • For urgent orders, please make a note when you place your order so we can try our best to fulfil your requirement.

Cash On Delivery

Our team will delivery to your doorstep and payment shall be made upon delivery.

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Cash On Delivery Policy

BBW reserve the right to delay or cancel your order delivery without prior notice under below condition:.

  • Delivery address not including our Cash on delivery area.
  • Incomplete information such as invalid contact number, recipients cannot be reached for order confirmation, the receiver is not available during the delivery schedule.
  • In the case of heavy rain, flooding and other natural disasters.
  • In the case of company special occasion, warehouse adjustment, inventory, shortage of manpower and other circumstances.
  • During peak season such as Hari Raya, Chinese New Year eve, public holidays and certain occasion where delivery schedule is not apply.
  • Any urgent orders, please make a note when you place your order so we can try our best to fulfil your requirement.
  • Any shortage of purchase after order confirmation, our customer service shall contact you immediately.

Delivey Schedule.

Items will be dispatched to you by our delivery team within 1-3 business days upon receiving your order. There is a cut-off time of 3 pm for our daily orders.


BBW team will deliver your order following to the address you provide during checkout, whether it is your house address or office address.


The Delivery Hour is within 10 am-5.30 pm from Monday to Friday (excluding Saturday, Sunday and public holiday).

Our team will contact with you over the phone before out of delivery. Kindly ensure accuracy of contact information and number provided must be available within the delivery time to avoid any delay.


Customer must ensure that the item received is correct before cash payment is made.  Any problem such as wrong delivery item,  no enough stock, item defected shall  be notify to our team before he left then he will call to our customer service to report the  problem and  action to be taken. You may also claim for any incorrect or defective items within 7 working days after order complete

Delivery Chargers.


FREE delivery for order of RM150 and above
RM10 delivery fees for order below RM100.
*Shipping fee might be lower/free based on promotion.

Deliver To Your Doorstep.

Kindly check if your postal code including for our COD services.

Area Postcode
Kuala Lumpur

50000 - 59900

51000, 51100, 51200

52000,521000, 52200

53000 , 53100, 53200, 53300

54000, 54100, 54200

55000, 55100, 55200, 55300

56000, 56100

57000, 57100

58000, 58100, 58200

59000, 59100, 59200

60000

Selangor

40000 , 40100, 40200, 40300, 40400

46000, 46040, 46050

46100, 46150, 46160

46200, 46300, 46350, 46400

47300, 47301

47400. 47800, 47820

47500, 47510, 47600 (SUBANG JAYA)

47640 (SUBANG JAYA)

68000 (AMPANG)

68100 (BATU CAVES)

* Non mentioned areas than above list is not covered under C.O.D area.

 

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