Shipping & Returns

Courier Policy

• All orders will be processed on a daily basis on business days (Monday to Friday).
• The daily cut off time for order processing will be 3pm for next delivery. Anyhow we will do our best to process the orders accordingly so that it can to be posted as soon as possible.
• In the event of technical or resources issue, BBW reserve the right to delay your delivery order without prior notice.
• Any shortage of purchase after order confirmation, our customer service shall contact you immediately.
• Once we ship your parcel, we will update the tracking number via your email or you may log in to MY ACCOUNT before end of the day. It might be slightly delay for the delivery during peak season such as Hari Raya, Chinese New Year and public holidays. You may check the delivery status via Poslaju webpage or you may call us for assistance. .
• Any returned parcel from Poslaju to us for reasons such as wrong / incomplete address, the number cannot be contacted or parcel has not be attended, additional shipping costs (RM10) for resending the parcel will be bear by the customer.
• For urgent orders, please make a note when you place your order so we can try our best to fulfil your requirement.

Cash On Delivery Policy

BBW reserve the right to delay or cancel your order delivery without prior notice under below condition:.

• Delivery address not including our Cash on delivery area.
• Incomplete information such as invalid contact number, recipients cannot be reached for order confirmation, the receiver is not available during the delivery schedule.
• In the case of heavy rain, flooding and other natural disasters.
• In the case of company special occasion, warehouse adjustment, inventory, shortage of manpower and other circumstances.
• During peak season such as Hari Raya, Chinese New Year eve, public holidays and certain occasion where delivery schedule is not apply.
• Any urgent orders, please make a note when you place your order so we can try our best to fulfil your requirement.
• Any shortage of purchase after order confirmation, our customer service shall contact you immediately.